Return and Exchange Policy

If you have any questions about returns, exchanges, refunds, or your order, please contact our customer service team at:

Email: support@vlorant.com

We will be happy to assist you.

Return Policy

We want you to be satisfied with your purchase. If you are not completely happy with your order, you may contact us to request a return.

To be eligible for a return, the item must be unused, in its original condition, and returned with all original packaging, accessories, manuals, tags, and any included parts.

Return requests must be submitted within 30 days of delivery. Returns requested after this period may not be accepted.

Return Requirements

To qualify for a return, your item must meet the following conditions:

• The item must be unused and undamaged.
• The item must be in its original packaging.
• All accessories, parts, tags, manuals, and original materials must be included.
• Proof of purchase, such as an order number or receipt, must be provided.
• The return must be approved by our customer service team before the item is sent back.

Please do not send items back without contacting us first. Returns sent without prior approval may not be accepted.

Returned items that do not meet the above requirements may be refused or may be subject to a partial refund.

Non-Returnable Items

The following items may not be eligible for return:

• Items marked as final sale
• Clearance or closeout items
• Used, damaged, altered, or assembled items
• Items missing original packaging or accessories
• Items returned after the return window has expired
• Gift cards or items purchased with gift cards, where applicable

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error, such as receiving the wrong item or a defective product.

We recommend using a trackable shipping service when returning your item. We are not responsible for returns that are lost, delayed, or damaged during return transit.

Original shipping charges, if any, are non-refundable unless the return is caused by our error.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If your item arrives damaged, defective, or incorrect, please contact us promptly at support@vlorant.com and provide the following information:

• Order number
• Photos of the item
• Photos of the packaging
• A brief description of the issue

Once we review your request, we will help determine the best solution, which may include a replacement, refund, or other appropriate resolution.

Exchanges

At this time, we do not offer direct exchanges.

If you would like a different item, size, color, or style, please return the original item according to our return policy and place a new order separately.

This helps ensure the new item is available and can be processed as quickly as possible.

Refunds

Once your return is received and inspected, we will notify you by email whether your refund has been approved.

If approved, the refund will be issued to your original payment method within 5 business days. Please note that your bank, credit card company, or payment provider may require additional time to process and post the refund to your account.

Depending on your financial institution, it may take 3–7 business days for the refund to appear after it has been processed.

Late or Missing Refunds

If you have not received your refund after the expected processing period, please first check with your bank, credit card company, or payment provider.

If you still need assistance, please contact us at:

Email: support@vlorant.com

Cancellations

Orders may only be canceled before they enter processing or fulfillment.

Once an order has been processed, fulfilled, or shipped, we may not be able to cancel or modify the order. In that case, you may request a return after receiving the item, subject to our return policy.

Contact Us

For any questions about returns, exchanges, refunds, damaged items, or your order, please contact us:

Email: support@vlorant.com